FAQ's & Contact

Find answers to frequently asked questions about shipping options, returns, custom fee's and more. You can also contact me via email and I will do my best to answer as soon as possible. 

redvesseldesigns@outlook.com

Frequently Asked Questions

What are your shipping options?

I offer a range of shipping options that are calculated by weight - Royal Mail 1st Class, Royal Mail 2nd Class and Worldwide Standard Shipping. These options should appear at checkout. 

What is your return policy?

If you would like to return or exchange an item please contact me within 14 days of delivery. Items must be returned within 30 days of delivery. Buyers are responsible for return shipping costs (unless faulty). If the item is not returned in its original condition, the buyer is responsible for any loss in value.  

Unfortunately we cannot offer refunds or exchanges on personalised/custom orders.

Do you offer international shipping?

Yes, I ship to most countries worldwide. Shipping costs and delivery times vary by location. Custom fees may apply for international orders depending on your country's import regulations. These fees are the responsibility of the customer.

Do you offer custom orders?

Yes, items are handcrafted so please just contact me to chat about your ideas.

Do you accept wholesale?

I do accept wholesale orders on some of the handcrafted items in my shop. If you are interested in stocking Red Vessel Designs please contact us to discuss quantities and discounts. 

How do I contact you for help?

You can reach me via email - redvesseldesigns@outlook.com